Customer Care Policy

We will be glad to help carry your purchases to the car.

We will refund purchases returned in original packaging with a receipt within 30 days of purchase. Refunds will be issued in the same form of tender with which the product was purchased.

Goods returned opened or without a receipt can be exchanged or refunded to a gift card. If a Gift Card was used as a partial tender, that returned amount will be placed on a new Gift Card before other tenders are applied.

Final sale on all clearance items.

Exceptions

There are some exceptions to our policy regarding returns and refunds. These include:

  • Clearance Items
  • Litter Pans
  • Muzzles
  • Sanitary Products (Pet Diapers)
  • Cat Trees
  • Crates
  • Special Orders

Live Animal Guarantee & Return Policy

FISH
Fish are guaranteed for 7 days from the time of purchase. For a full return, a customer must bring in the fish to the store it was purchased from, along with the original receipt.

BIRDS, SMALL ANIMALS & REPTILES
Birds, Small Animals & Reptiles are guaranteed for 15 days from the time of purchase. This includes pets that pass away, become ill, or are found to have a congenital defect which poses a serious health risk. For a full return, a customer must bring the bird, small animal or reptile back to the store it was purchased from, along with the original receipt.

We do not guarantee the gender of fish, birds, small animals or reptiles.